This is a nice product with decent features, good sound, etc. However, ours is defective and iriver has refused to fix it.
When the battery on the SPINN runs dow, the date resets to sometime in 2005. Not a huge problem in and of itself, but it has the side effect of confusing Rhapsody, so that none of the licensed content will play. It was very difficult to figure out how to fix this problem: relicensing certainly didnt help. nor did formatting from windows or Rhapsody. iriver support happily blamed Rhapsody for this problem and was no help. Eventually I figured out how to use the SPINN reformat capability (which I found is a VERY unintuitive place) to format the drive. A couple hours later, after all the songs were reloaded, we were good to go - for a few days, when it happened again.
I contacted iriver, who admitted that this was not normal operation, but explained that if I charged it enough I could live with it. I asked to have the SPINN repaired, and after verifying that I was under warrantee, they sent me an RMA. I mailed the SPINN in, waited two weeks, and got it back with a note that they had changed the settings to change the discharge rate! When the battery dies - and it has - I still need to reformat the SPINN.
Two weeks later, iriver has yet to answer any of three emails I have sent them asking them to honor their warrantee.
Stay away!!!Get more detail about iriver SPINN 8 GB Video MP3 Player (Silver).
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