I really only wanted an mp3 player with 8gb capacity. My first problem came when it just froze up and wouldn't turn on. After a bit of searching, I found the support number for Eclipse TCH828. I had to download a firmware file to fix the problem. This erased everything I had put on the device, but it worked again.
The second ongoing problem I had was the player's inability to keep track of the music by the usual categories of artist, album, and genre. It does in a haphazard fashion and when it can't figure something out, it places it in a category called "Unkown" (sic). That is if you're lucky. Otherwise it doesn't categorize them at all. I called the support staff again and was told I had to ID3 tag them. I explained to him that all the mp3 files had the correct identifying tags. He told me to erase everything in Audio and then drag one file into Audio. When I did this it worked for the one file. I told him that it works for some but not all files. He told me I didn't have an issue that he could duplicate, therefore he could not help me.
Today, the player froze up again. It's in the trash. I wouldn't buy any product from this company (Mach Speed). Get more detail about 8GB Touch MP3 2.8IN Screen/camera.
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