I have been through 4 Creative MP3 Players (2 of which were Zen Microphotos 8GB). All 4 have eventually "frozen". I personally visited the Creative Corporate Headquarters in Singapore to have the player repaired since the US repair center in Oklahoma would no longer repair these Zen Microphotos; (I was in SG on a business trip.) Creative Singapore would not repair it either, but sold me a refurb unit in March 2009. This latest unit has frozen as well in October 2009 (only 7 months later).
The Creative website and "customer service" (LOL) are all unhelpful and not customer-focused. I have tried the "Format All", "Reload Firmware" and "Reboot" modes, as suggested. Nothing works. Even Creative knows they are selling junk, as they will no longer repair these MP3 players.
Up to now, I have resisted becoming an Apple customer (my mistake...); I will never buy a Creative product again!Get more detail about Creative Labs 70PF165000000 Zen MicroPhoto 8 GB MP3 Player (Titanium Gray).
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