I had a tough time getting this to work at first. When I opened it up it had just enough charge in the battery to open up to the 'SanDisk' screen and freeze there, so I plugged it up to charge. After a while I was able to turn it off then back on successfully, but it seemed likely for a moment that I had been sent a defective product.
Then for a while Vista acted like it didn't want to recognize my device. It could "see" it, but it was nowhere to be found in My Computer or Manage Hardware. After restarting and plugging in again a few times in different ports it finally got the drivers off the player so it could see it as a player.
After that I discovered that it's impossible to sync music with my media player to my 4GB "expandable memory card", which I had bought for it because of the way the firmware is set up. It has 1GB internal memory (which I'm not using at the moment for music), but to use my card it's necessary to go in and actually create directories (new folders) on the card, and then make sure that each directory has no more than 200 or so songs in it, or it won't see ANY songs in that folder. A firmware update doesn't fix this either.
Thank goodness for the internet, or else I probably would never have figured any of this out. None of this would have been a big hassle had I simply known that I would have had to do this in the beginning, but I had to spend hours working on it and searching for solutions before I got it working properly since there are no instructions of this sort on the SanDisk website. Everything works fine now, though, and I'm pretty happy with my player; the headphones that come with it are pretty nice too.Get more detail about SanDisk Sansa Express 1 GB MP3 Player (Black).
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