When I received this product, it was new and completely sealed in packaging. I opened it and found that the screen did not seem to display. I was able to connect it to my computer and add music files.
I followed online instructions to navigate blindly to the brightness settings and turn them all the way up, but still couldn't see anything on the display. I finally took the Clip into a 100% dark closet and after my eyes adjusted, I was able to make out very faintly what was displayed on the screen.
I contacted Sansa through contact information on their website and received no response. I waited for a response until my return window with Amazon approached, then I returned the product to Amazon for a refund.
In reading online reviews and support forums, it appears that display problems with this device are not unheard of -- some said their Clip was dead on arrival, some said the screen stopped working suddenly for no apparent reason after weeks or months of use.Get more detail about SanDisk Sansa Clip 4 GB MP3 Player (Silver).
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