Bought the unit new...16G black. It would play for a while then lock up. Wheel and buttons become inoperative. Eventually it would unlock only to lock again. Called support and was told to upgrade fw from version 1.3 to 1.3. In other words to reinstall the same version fw. No change in operation. Called again and was asked to format drive. No change in operation. Called again and finally got an RMA number and sent the unit back. Received a replacement which was fw version 1.1. It had scratches on the back and scratches on the wheel. It was used! Upgraded the fw to 1.3. Could have accepted the scratches but the same symptoms of locking up when playing existed. Called support again and was told to help expedite I should send pictures of the device. Huh? Pictures? The support is pathetic and insulting. I have no idea how pictures help resolve my problem. The unit looks great, sounds great but I would not buy one. Nor will I put up with the faults of this one. It's a $100 negative experience but valuable insight into Sandisk quality and support. Buy another brand people.Get more detail about SanDisk Sansa View 16 GB Video MP3 Player (Black).
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